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Dillon Warranty Experience


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#26 Seale

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Posted 11 May 2012 - 05:44 PM

I've just received my 550 back from a tune up. Im a moderator on another board and reloading questions come up often. I just tell them as far as I'm concerned, there is only one manufacturer of reloading presses. Dillon.
"Lord, make me fast and accurate. Let my aim be true and my hand faster then thoes who would seek to destroy me.
Grant me victory over my foes and thoes that wish to do harm to me and mine.
Let not my last thought be 'If I only had my gun'.
And Lord if today is truly the day that you call me home, let me die in a pile of empty brass..."

#27 warpspeed

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Posted 11 May 2012 - 06:13 PM

They have always done right by me. I went out on limb and got a SL900 instead of the normal PW or Spolar. Gald I did.

I don't suffer fools gladly.

 

"The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark." - Michelangelo

 

Either you run the day or the day runs you.

-- Jim Rohn

 

Measure with a micrometer, mark with a crayon, cut with a chainsaw


#28 warpspeed

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    Too soon ?

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Posted 11 May 2012 - 06:14 PM

I got a question, I know Dillons warranty with the presses. But what does the warranty cover on the super swage 600? I don't think mine is swaging my 308 right anymore.


Have you called them ? I am always pleasantly surprised at what they will do.

I don't suffer fools gladly.

 

"The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark." - Michelangelo

 

Either you run the day or the day runs you.

-- Jim Rohn

 

Measure with a micrometer, mark with a crayon, cut with a chainsaw


#29 superbeetle73

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Posted 22 June 2012 - 07:27 PM

im really glad that i got my 650. no regrets. awesome customer service when you need it

#30 dillon

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Posted 25 June 2012 - 09:04 AM

The swager is indeed under lifetime warranty. Please contact us!

#31 twodownzero

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Posted 25 June 2012 - 09:31 AM

I've only ever had one complaint regarding Dillon. A buddy of mine bought a brand new tumbler and hardly used it (long story, he lives out of the country and only does any reloading when he returns to visit the US). Apparently Dillon had a lot of problems with their previous motors that they used on the tumblers. The tumbler was redesigned and so they no longer even offer replacement motors for the old tumbler.

His tumbler was approximately two years old when it had failed, but I'd bet that it had not even tumbled even a half dozen bowls of brass. It failed and I was offered nothing other than a very modest discount on a replacement unit. Dillon basically told me that even if a $100+ tumbler lasted for 5 bowls of brass, that since it was out of warranty and they didn't have any replacement parts, too bad, so sad.

I understand that Dillon can't warranty something like that forever, but I also thought that if there was ever an equitable exception, it would have been satisfied had I sent them back this tumbler (which I still have by the way) and it looked basically brand new, and yet the motor failed.

I have been VERY happy with my Dillon press and dies, and their willingness to send me about a half dozen replacement parts over the last 7 years or so. I won't be switching to another brand, and in fact, I even purchased a Dillon .223 sizing die this year to replace the two Hornady dies that I've been swearing at for a lot of years (I have never seen so many stuck cases as with Hornday's .223 sizing die!).

I will continue to use Dillon's products and I'm otherwise very happy, but I'd be a liar if I didn't say that my experience with their tumbler left a very sour taste in my mouth. It's great that their large tumbler holds more brass, but if they won't stand behind it, I might as well just buy the cheapos from Midway (and, in fact, my first Midway tumbler failed after just a few months and was replaced no questions asked).
Tim
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